3.1
“Audit” Systematic,
independent and documented process for obtaining audit evidence and
evaluating it objectively to determine the extent to which audit criteria
are fulfilled.
3.2
“Audit criteria” Set
of policies, procedures or requirements used as a reference.
3.3
“Audit evidence” Records,
statements of fact or other information that are relevant to the audit
criteria and verifiable.
3.4
“Conformity” Fulfilment
of a requirement.
3.5
“Corrective action” Action
to eliminate the cause of a detected non-conformity or other undesirable
situation.
3.6
“Document” Information
and its supporting medium.
3.7
“Finding” An observation
or a non-conformity.
3.8
“Information” Meaningful
data.
3.9
“Non-conformity” An
observed situation where objective evidence indicates the non-fulfilment
of a specified requirement.
3.10
“Observation” Statements
of fact made during an audit and substantiated by objective evidence.
3.11
“Objective evidence” Quantitative or qualitative information, records or statements
of fact which are based on observation, measurement or test and which
can be verified.
3.12
“Preventive action” Action
to eliminate the cause of a potential non-conformity or other undesirable
potential situation.
3.13
“Procedure” Specified
way to carry out an activity or a process.
3.14
“Process” Set
of interrelated or interacting activities that transform inputs into
outputs.
3.15
“Records” Documents
stating results achieved or providing evidence of activities performed.
3.16
“Requirements” Need
or expectation that is stated, generally implied or obligatory.
3.17
“Verification” Confirmation,
through the provision of objective evidence, that specified requirements
have been fulfilled.