2. Company Crisis Management
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Statutory Documents - IMO Publications and Documents - Circulars - Maritime Safety Committee - MSC.1/Circular.1390 – Guidance for Company Security Officers (CSOs) – Preparation of a Company and Crew for the Contingency of HiJack by Pirates in the Western Indian Ocean and the Gulf of Aden – (9 December 2010) - Annex – Guidance for Company Security Officers (CSO) – Preparation of a Company and Crew for the Contingency of HiJack by Pirates in the Western Indian Ocean and the Gulf of Aden - 2. Company Crisis Management

2. Company Crisis Management

 When preparing Crisis Management Procedures to respond to a hijack of a ship and crew the CSO should as a minimum prepare and exercise plans to address the following:

  • .1 The Company Board's designation of a head of crisis management answerable to the Board for the duration of the crisis and to lead the response effort.

  • .2 Establishment of a single point of contact within the Company for contact with the pirates.

  • .3 The composition of the management team and the roles and responsibilities of the persons involved, including:

    • .1 Negotiator

    • .2 Crew welfare (including contact with families and external sources of support, e.g., welfare organizations)

    • .3 Logistics and operations

    • .4 Medical advice

    • .5 Media relations.

  • .4 The ongoing obligations to the crew in respect of such items as wages, employment, replacement of personal effects.

  • .5 Communications policy during the crisis:

    • .1 Recommendations on communications between captive crew members

    • .2 Communications between the Company and ship

    • .3 Communications between the Company and families of crew, including internet, telephone contact and face to face meetings

    • .4 Communications with pirates.

  • .6 Provisions of supplies prior to transit and after release, including food, water, stores and fuel.

  • .7 Choosing a first port of refuge post-release, factors are likely to include:

    • .1 The availability of relevant local resources

    • .2 The provision of vital assets to the ship, including:

      • .1 Counselling and/or medical assistance to the crew

      • .2 Replacement clothing

      • .3 Specialist Contractors/Advisors

      • .4 Full or partial replacement of crew

      • .5 Victuals

      • .6 Repatriation of crew members.

  • .8 Provision of immediate medical assistance post-release including counselling and the potential requirement for ongoing support and assistance.

  • .9 Post-release media relations.

Parent topic: Annex – Guidance for Company Security Officers (CSO) – Preparation of a Company and Crew for the Contingency of HiJack by Pirates in the Western Indian Ocean and the Gulf of Aden
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