6.1 The SMS should contain procedures to ensure
that non-conformities, observations and hazardous occurrences are
reported to the responsible person of the management. The Company
should have a system in place for recording, investigating, evaluating,
reviewing and analysing such reports, and to take action as appropriate.
6.2 The system should ensure such reports are
reviewed and evaluated by the responsible person(s) in order to determine
appropriate corrective action and to ensure that recurrences are avoided.
The evaluation of reports may result in:
-
.1 appropriate corrective actions;
-
.2 amendments to existing procedures and instructions;
and
-
.3 development of new procedures and instructions.
6.3 The responsible person should properly monitor
the follow-up and closing-out of the non-conformities/deficiency reports.
The receipt of reports should be acknowledged to those persons who
have raised the reports. This should include the status of the report
and any decisions made.
6.4 The Company should encourage the reporting
of near-misses to maintain and improve safety awareness. The reporting
and analysis of such incidents are essential for an effective risk
assessment by the Company, especially where accident information is
not available.