Quality Manual for Wind Offshore project and product certification
ABBREVIATIONS AND DEFINITIONS
abbreviations and definitions
Recognised Organisation (RO): Recognised Organisation (RO) S.A.
Recognised Organisation (RO) M&O: Recognised Organisation (RO) Marine and Offshore SAS
BU: Business Unit
EOF: Eolien Offshore Flottant
HR: Human Resources
T&OE QHSSE: Technical & Operational Excellence QHSSE Department
LTO: License to operate
MPG: Marine Procedure Generale
MSR: Management System Review
PO: Performing Office
QHSSE: Quality, Health, Safety, Security and Environment
RCA: Root Cause Analysis
SDS: Service Description Sheet
SLA: Service Level Agreement (permission to use the LTO)
TQR: Technical, Quality and Risk
GENERAL PROVISIONS
PURPOSE AND SCOPE
The purpose of this document is to describe the organization and arrangements set up to deliver within Recognised Organisation (RO) M&O (Recognised Organisation (RO) M&O) product certification in the different fields where Recognised Organisation (RO) M&O SAS is an accredited body.
This Quality Plan refers mainly to the Recognised Organisation (RO) Group and Recognised Organisation (RO) M&O QHSSE Management systems, MPGs and Technical procedures.
Recognised Organisation (RO) SA (Recognised Organisation (RO) SA) is the Recognised Organisation (RO) Group ultimate holding company, which is the parent entity of all product lines that constitute Recognised Organisation (RO) group. Recognised Organisation (RO) SA is the entity which designs the Recognised Organisation (RO) Group QHSSE Quality Management system.
Recognised Organisation (RO) M&O is the product line of Recognised Organisation (RO) Group which carries out classification & statutory services for seagoing ships and inland vessels, product certification services and Advisory Services.
Recognised Organisation (RO) M&O SAS, a wholly owned subsidiary of Recognised Organisation (RO) Group, is the operational structure carrying the classification and statutory services, to which all Recognised Organisation (RO) business entities dedicated to the performance of classification & statutory services provide all the means and resources, in terms of personnel, assets, and knowledge. Recognised Organisation (RO) M&O SAS is the entity which designs the Recognised Organisation (RO) M&O QHSSE Quality Management system.
DUTIES AND RESPONSIBILITIES
The T&OE QHSSE of Recognised Organisation (RO) M&O is responsible for:
Implementing the provisions of this Quality plan and associated documents,
The enforcement of the certification process,
The appointment of only approved Qualified Inspectors in charge of the conformity assessment scheme.
REFERENCE DOCUMENTS
The below listed documents serve as points of reference for this Quality Plan.
ISO/IEC 9001:2015 “Quality management system-requirements”
ISO/IEC 17020:2012 “General criteria for the operation of various types of bodies performing inspection”
ISO/IEC 17065:2012 “Conformity assessment. Requirements for bodies certifying products, processes and services”
Recognised Organisation (RO) Group QHSSE manual
Recognised Organisation (RO) Group QHSSE Policies
Recognised Organisation (RO) M&O Quality documentation
COFRAC GEN REF 11 “Règles générales pour la référence à l’accréditation et aux accords de reconnaissance internationaux »
COFRAC GEN REF 05 « Doctrine sur l’impartialité »
COFRAC CERT REF 04 « Recueil de notes de doctrine »
COFRAC CERT REF 05 « Règlement d’accréditation »
COFRAC CERT REF 08 « Expression et évaluation des portées d’accréditation »
COFRAC CERT CPS REF 35 « Exigences spécifiques pour l’accréditation des organismes procédant à la certification des produits »
COFRAC GEN PROC 22 « Développement et arrêt d’activités d’accréditation »
AUTHORISATIONS
Recognised Organisation (RO) M&O (LTO keeper) is responsible for the maintenance and management of the Accredited Body status according to the EN ISO/IEC 17065:2012.
ORGANISATION AND MANAGEMENT
IMPARTIALITY AND INDEPENDENCE
The following documents or standards provide requirements for management of impartiality and situations of potential conflicts of interest:
Recognised Organisation (RO) Group QHSSE 007-PO “Impartiality and Conflicts of Interest Group Policy
Recognised Organisation (RO) M&O GEN-0010 “Recognised Organisation (RO) Group Code of Ethics”
Recognised Organisation (RO) M&O MPG-0001 “Organization and Operating of Marine and Offshore division”
Recognised Organisation (RO) M&O MPG-0025 “Performance of Second Party Services vs Classification and Regulatory Services - Safeguards in Relation to Impartiality risks”
ISO/IEC 17065:2012 standard
COFRAC GEN REF 05 « Doctrine sur l’impartialité »
COFRAC CERT REF 04 « Recueil des notes de doctrine »
The top management is committed to impartiality, independence, and integrity as part of the core values of Recognised Organisation (RO). The code of ethics covers these commitments, and adherence to these values is mandatory for all employees and non-exclusives. All these people must read, understand and acknowledge receipt of the code of ethics. Records of receipt, awareness and training are available via the HR department and on the Recognised Organisation (RO) application MyLearning.
Employees and non-exclusives shall avoid situations in which their professionalism, independence or impartiality may be compromised. Recognised Organisation (RO) M&O SAS, its Employees and non-exclusives shall in particular not become directly involved in the design, manufacture, supply, installation, use or maintenance of the items inspected and certified. Reports, evaluations, and certificates must accurately state the actual findings, professional opinion or results obtained. Recognised Organisation (RO) M&O SAS ensure through strict processes and control, the integrity of the services rendered.
The control process encompasses specifically the following measures:
The terms of employment ensures that employees and non-exclusives are free from all internal pressure along with inducements that can potentially affects their judgement
Evaluation review and certification decisions are carried out by someone (certification manager for instance) who has not been involved in the evaluation process
The certification manager shall not be involved in operational activities of other Recognised Organisation (RO) legal entities involved in the same business area
There shall be no commercial supports and activities common to certification and other services (such as consulting or technical assistance)
Potential risks to the impartiality of the certification process are periodically identified and reviewed, in particular reviewing the activities and services delivered by other legal entities within Recognised Organisation (RO) Group. Mitigation measures are defined and put in place
A specific impartiality risk analysis shall be carried out for each Recognised Organisation (RO) M&O SAS activity and for each new client
The set-up of an Impartiality Committee for safeguarding impartiality.
IMPARTIALITY COMMITTEE
In order to review the way in which Recognised Organisation (RO) M&O SAS has identified and analysed the possibilities for conflict of Interest arising from provisions of Recognised Organisation (RO) M&O SAS services, an Impartiality Committee has been set up in order to provide oversight on the activities undertaken.
The outcomes of the Impartiality risks analysis are shown during the Management System Review.
The responsibilities of the Impartiality Committee are detailed in the related certification procedure relative to the “Organization and Functions of the impartiality committee for certification activities under accreditation”.
Should Recognised Organisation (RO) M&O SAS management doesn’t follow opinion and view stated by the Impartiality Committee, Recognised Organisation (RO) M&O SAS management informed the Committee. The latter may then independently take action alongside COFRAC or any concerned national authority
NON-DISCRIMINATORY CONDITIONS
Policies and procedures of Recognised Organisation (RO) M&O SAS are non-discriminatory. Recognised Organisation (RO) M&O SAS services are accessible to all applicants falling within the scope of its operations, without any consideration regarding the size, the membership of association, etc. In case Recognised Organisation (RO) M&O SAS does not accept to answer to a client certification request appropriate justifications (client under economic sanctions, conflict of interest, …) shall be provided.
CONFLICT OF INTEREST
The Evaluation leader (see § 3.8) for a specific project is in charge to detect any arising potential conflict of interests at the offer review phase. Should a potential conflict of interest be identified the T&OE QHSSE and Legal & Compliance departments managers must be involved in the review and management of the conflict of interest.
If an actual conflict of interest arises, it must be declared immediately to Legal and Compliance department manager, who will log it on the Impartiality Tracker in order to outline the action agreed to mitigate the conflict.
Personnel involved in the EOF certification activities need to sign a formal document (“Confidentiality and non-conflict of interest statement” Form).
CONFIDENTIALITY
The following documents or standards provide requirements for confidentiality:
Recognised Organisation (RO) M&O GEN-0010 “Recognised Organisation (RO) Group Code of ethics”
Recognised Organisation (RO) M&O General terms and conditions
the related certification procedure General Procedure for Certification of Offshore Wind Turbines, Components and Projects
Recognised Organisation (RO) M&O SAS remains responsible, through legally enforceable commitments, for the management of all information obtained or created during the performance of the activities. Recognised Organisation (RO) M&O SAS shall inform the client, in advance of the information it intends to place in the public domain except for the information that the client makes publicly available, or when agreed between Recognised Organisation (RO) M&O SAS and the client
Confidentiality requirements are included in Recognised Organisation (RO) M&O SAS general terms and conditions which are parts of any proposal or contract. In addition, those confidentiality requirements are mentioned in the application forms which are fulfilled and signed by the customer at the beginning of any contract. Moreover upon client’s request a “Mutual Confidentiality Agreement” or “Non Disclosure Agreement” may be signed between the two parties. This agreement aims to precise the coverage of confidential information and the purpose of exchange of confidential information if any
Whenever required by law or authorized by contractual commitments to release confidential information, Recognised Organisation (RO) M&O SAS shall inform the client or individual concerned, unless prohibited by law. The notification of such confidential information can be in writing or communicated verbally
In any case that Recognised Organisation (RO) M&O SAS receives information regarding the Client obtained from other sources e.g. complainant, regulators, these shall be treated as confidential
As per Recognised Organisation (RO) Code of Ethics, all staff are made aware of their responsibility for confidentiality of information and informed not to disclose any information to other parties without prior authorization.
Personnel involved in the EOF certification activities needs to sign a formal document (“Confidentiality and non-conflict of interest statement” Form).
PUBLICLY AVAILABLE INFORMATION
Recognised Organisation (RO) M&O SAS publishes on its official website how to access information about the certification scheme(s) evaluation procedures, rules and procedures for granting, maintaining, extending or reducing the scope of, suspending, withdrawing or refusing certification.
This information includes:
the description of the rights and duties of applicants and clients, including requirements, restrictions or limitations on the use of the certification body's name and certification mark and on the ways of referring to the certification granted;
the information about procedures for handling complaints and appeals, and
the directory of certified products
LIABILITY AND FINANCING
INSURANCE
Recognised Organisation (RO) M&O SAS as part of Recognised Organisation (RO) Group is insured as well as its activities under a Master Insurance Program which provides standard coverage for all Recognised Organisation (RO) entities at several levels (PDBI, CGL, PI, D&O…). As for coverage of its professional activities Recognised Organisation (RO) M&O SAS is covered by the General Liability Insurance program of Recognised Organisation (RO) Group which includes:
Commercial General Liability: claims arising out of bodily injury, personal injury and property damage arising out of Premises, Operations and Products.
Product Liability: personal injury or property damage caused due to the products or services of the business.
Professional Indemnity: breach of duty of the insured by reason of any negligent act, error or omission, committed in the conduct of business activities.
Such program provides a worldwide coverage and is renewed each year by Recognised Organisation (RO) Group.
FINANCING
Recognised Organisation (RO) Group publishes every year an “Universal Registration Document” which includes financial statements and statutory auditor’s report on the financial statements. This document demonstrates the financial stability, specifically for Recognised Organisation (RO) M&O SAS.
Recognised Organisation (RO) M&O SAS ORGANISATION FOR PROJECT AND COMPONENT CERTIFICATION OF WIND OFFSHORE
The following documents provide relevant information for Recognised Organisation (RO) M&O organization:
MPG-001 “Organization and Operating of Marine and Offshore”
MPG-0025 “Performance of Second Party Services vs Classification and Regulatory Services - Safeguards in Relation to Impartiality risks”
SLA for Recognised Organisation (RO) M&O activities
Recognised Organisation (RO) M&O SAS organization for project and components certification of Wind Offshore is described hereafter.
Generalities
Conformity assessment activities are managed by Recognised Organisation (RO) M&O SAS (LTO keeper)
Performing offices can perform non-critical activities once they have signed a SLA with Recognised Organisation (RO) M&O SAS (critical activities such as development of procedures and instructions, qualification of personnel, offer review and contract approval, appointment of evaluators and inspectors, reviews, approval and final decision of certification)
Specific tasks and responsibilities of respectively the structure and managers in charge of the implementation of this Quality Plan are detailed in the related SLA
Functions and responsibilities
Recognised Organisation (RO) M&O QHSSE Department:
Coordinating any specific external communications, with the national authorities and the accreditation body (COFRAC),
The Maintenance of documentary system (procedures and instructions)
The management reviews,
The internal audits,
Coordinating the management of appeals
Corrective and preventive actions
Customer feedback
Recognised Organisation (RO) M&O SAS Certification Manager (Technical VP acting during the absence of the Certification Manager)
In charge of the enforcement of the certification process
Reviewing the technical and financial proposals
Responsible of the establishment, implementation and follow up of the procedure for the management of the competencies of the personnel involved in the certification process
Responsible of qualification and supervision process of evaluators and subcontractors and for the management of the related records
Appointing the evaluation leaders and reviewers through a specific assignment form
Ensuring the evaluation reviews
Deciding of issuing of conformity statements and certificates
Deciding of termination, reduction, suspension or withdrawal certification
Providing technical input into external communications
Responsible of the management of the technical documentation related to the certification process and standards used
Responsible of the management of the flexible scope of accreditation
Recognised Organisation (RO) M&O SAS Evaluation Leader
Responsible of specific contract/project
Responsible of the application review
Responsible of the request for certification program extension in the frame of flexible scope of accreditation and for a specific contract/project
Responsible of the assignment of evaluators through VPM (Veristar Project Management) system
Verifying evaluation reports
Responsible for the final evaluation reports and issuances
Coordinating technical issues between clients and evaluators
Managing complaints related to quality of product/service
Facilitating any internal audit requirements
Recognised Organisation (RO) M&O SAS Evaluator
For each project, an evaluation team is constituted, including at least one qualified evaluator for each specialty needed. Evaluators and Inspectors are designated for each certification based on the following four criteria:
competence in the field of activity of the Client
geographical proximity to local business
absence of conflict of interest
availability for the evaluation dates requested by the Client
The Client is informed of the names of the evaluators and has the right to reject the proposed evaluators.
Recognised Organisation (RO) M&O SAS Evaluation Reviewer
Responsible of the review of the evaluation
Is a person who has not been involved in the review and is qualified as Evaluation reviewer
Recognised Organisation (RO) M&O SAS Project managerA project manager may be appointed for large projects requiring coordination within Recognised Organisation (RO) and a focal point for the client. The main tasks of the project manager are as follows:
To be the main contact point with the client,
To manage resources to ensure accurate balance between capacity and work load in coordination with the Heads of Sections,
To manage deadlines,
To manage posted drawings,
To coordinate multi sub-file drawings review,
To update project status and detect possible difficulties through periodical meetings with the technical team,
To secure communication and lead the governance internally and externally
MANAGEMENT SYSTEM
GENERALITIES
Recognised Organisation (RO) M&O SAS has established and maintained a management system in accordance with the requirements of ISO 9001:2015. The items hereafter describe the ways the standard requirements are fulfilled.
DOCUMENTATION MANAGEMENT
The following documents provide relevant information for Recognised Organisation (RO) M&O Documentation management:
Recognised Organisation (RO) Group QHSSE 005-PO “Control of Documents QHSSE Group Policy”
Recognised Organisation (RO) M&O MPG-0007 “Document management”
Recognised Organisation (RO) M&O MPG-0008 « Quality Documentary System”.
The Recognised Organisation (RO) M&O SAS certification manager ensures that all relevant personnel have access to the latest issues of appropriate documentation. He is especially responsible of the periodical update of the dedicated sharepoint file gathering standards and norms used for certification needs according to the scope of accreditation.
For a certification project, the documentation management system ensures that:
Two controls (submission, validation) are done and recorded in the data base system) before issuance of internal documents
Editors and validators have access to the information necessary for their comments
Changes and current revision are identified, tracked and available at points of use
External documents are logged and their distribution controlled.
CONTROL OF RECORDS
The following documents provide relevant information for Recognised Organisation (RO) M&O SAS Documentation management:
Recognised Organisation (RO) Group QHSSE 003-PO “Control of Operational Records QHSSE Group Policy”
Recognised Organisation (RO) Group QHSSE 005-PO “Control of Documents QHSSE Group Policy”
Recognised Organisation (RO) Group QHSSE 0014-PO “Management of Contract Files QHSSE Group Policy”
Recognised Organisation (RO) M&O MPG-0007 “Document management”
Data is maintained in a retrievable electronic form/hard copy to demonstrate effective fulfilment of the activity procedures and to enable an evaluation of the activity.
Records of academic and or other qualifications, training and experience of each member are maintained by human resources department along with the certification manager and recorded within QUALIF
Other records include:
Management Review tracked in the Recognised Organisation (RO) M&O SAS Sharepoint Quality Community
Internal Audit Reports tracked in the Recognised Organisation (RO) Group NEXUS software
Preventive Actions tracked in the Recognised Organisation (RO) Group NEXUS software
Records of Complaints and Appeals tracked in SalesForce softwareMonitoring records tracked in QUALIF software.
For the certification records the certification manager is in charge for implementing the procedure in order to ensure traceability and archiving of all documents revised, approved, endorsed and/or issued by Recognised Organisation (RO) M&O SAS inspectors under their responsibility.
CERTIFICATION PROJECT FILE RECORDING
Once a contract is signed the Evaluation Manager is responsible of managing a file recording the following :
The offer (technical and financial proposals);
The contractual documents, and the contract amendments
All the formal reviews (offer review, contract review, appointment of evaluators, evaluation review and certification decision)
All the technical materials received
The reporting documents (minutes of meetings, progress reports)
The check-list completed for each module, as well as the results of the calculation sheets,
All the deliverables issued to the Client (evaluation plan, evaluation reports, conformity statements and certificates)
CERTIFICATION PROJECT FILE ARCHIVNG
The records are retained according to the Recognised Organisation (RO) M&O SAS and Recognised Organisation (RO) Group policies mentioned in the relevant documents. The records are computer-archived in a specific repertory for the project lifetime plus five years, starting from the issuance of the latest conformity statement certificate. The Evaluation manager of the project and Certification manager shall have access to the archives.
MANAGEMENT SYTEM REVIEW
The following document provides relevant information for Recognised Organisation (RO) M&O SAS Management System Review
Recognised Organisation (RO) M&O MPG-0018 “Marine and Offshore division Management Review”
The objective of Recognised Organisation (RO) M&O SAS Management System Review (MSR) is to:
evaluate the suitability and the effectiveness of the Recognised Organisation (RO) M&O SAS Management System with regard to the certification activities against ISO/IEC 17065:2012 standards, policy of Recognised Organisation (RO) M&O product line and the quality objectives
to define quality objectives (actions) for the twelve months to come.
The MSR process is initiated at least once a year and coordinated by the T&OE QHSSE department. Intermediate MSRs may be done by Recognised Organisation (RO) M&O SAS Head Office Departments or the Business Units where significant organization changes occur or where new activities are developed. These intermediate reviews are then consolidated within the annual MSR.
INTERNAL AUDITS
The following documents provide relevant information for internal audits performance:
ISO/IEC 17065:2012
ISO/IEC 9001:2015
Recognised Organisation (RO) M&O MPG-0015 “Internal and External audits”.
Recognised Organisation (RO) M&O SAS has an internal audits system that aims to monitor, measure and analyze the effective implementation of the requirements described in this document in accordance with the international standards in reference.
The frequency of internal audits is 12 months and are conducted by knowledgeable personnel in certification, audit and requirements from the ISO/IEC 17065:2012. In case of risk identified the internal audits time frame can be changed while explaining and documenting the rationale for the change.
The outcomes of the internal audit are documented, recorded and transmitted to the personnel responsible of the area audited. Any actions and/or improvements resulting from internal audits are planned, recorded and their follow up is traced.
The Recognised Organisation (RO) M&O QHSSE department is in charge of the management of the internal audits.
CORRECTIVE AND PREVENTIVE ACTIONS
The following documents provide relevant information for corrective and preventive actions
Recognised Organisation (RO) Group QHSSE 002-PO “Handling of non-conformities Group Policy”
Recognised Organisation (RO) Group QHSSE 0019-PO “Customer Experience Group Policy”
Recognised Organisation (RO) M&O MPG-0015 “Internal and External audits”
Recognised Organisation (RO) M&O MPG-0016 “Monitoring of Quality of Services”
The means and process to avoid and to handle unintended and unwanted consequences of non-conformities are described in the above-mentioned procedures. As a matter of rule immediate corrective action are to be taken without any delay in order to address the problem. Accordingly a root cause analysis (RCA) is conducted to analyze in depth the issue and to prevent any recurrences by putting in place a set of relevant preventive actions. All records treating non-conformities, RCA, corrective and preventive actions are under the responsibility of the Certification manager and kept available.
The detection of non conformities and corrective actions to be considered can be internal and external audits, customers feedback, management review, continual monitoring, etc.
Recognised Organisation (RO) M&O QHSSE departmen is responsible of ensuring that customer feedback is obtained and responses to any negative feedback are organized while displaying the corrective and preventive action arrangements.
CONTROL OF CERTIFICATE USE AND MARKS OF CONFORMITY
The following document provides relevant information for the use of certificates and marks of conformity
Recognised Organisation (RO) Group CER Mark Brochure_v12 « Practical guidelines for using certification marks”
ISO/IEC 17030:2021 “General requirements for third-party marks of conformity”
Recognised Organisation (RO) M&O SAS informs the clients about the rules and limitations of usage of marks of conformity via the procedure the related certification procedure (part of the certification agreement) and if any the Service Description Sheet. Recognised Organisation (RO) M&O SAS exercises a control of this use and warns the client in case of any discrepancies towards the rules and limitations are detected. Suitable corrective actions according to the deviation are launched.
MANAGEMENT OF COMPLAINTS AND APPEALS
The following documents provide relevant information for the management of complaints and appeals
Recognised Organisation (RO) Group QHSSE 004-PO “Customer Complaint Management Group Policy”
Recognised Organisation (RO) M&O MPG-0017 “Complaints management”
Recognised Organisation (RO) M&O MPG-0019 “Appeal Process”
Recognised Organisation (RO) M&O SAS has a management system, a process and an IT tool allowing to receive, to evaluate and to make decisions on complaints and appeals.
A summary of the complaints and appeals is brought to the attention of the Impartiality Committee.
MANAGEMENT of flexible scope of accreditation
FLEXIBLE SCOPE EXTENSION
The following documents provide relevant information for the management of the flexible scope of accreditation:
Recognised Organisation (RO) M&O SAS the related certification procedure de la portée flexible Certification Eolien Offshore Flottant
The Certification manager is responsible for the management of the flexible scope of accreditation.
The flexible scope of accreditation for Floating Wind Offshore allows Recognised Organisation (RO) M&O SAS to add new activities/products and relevant standards to its scope of accreditation on the condition that the requirements of ISO/IEC 17065 are fulfilled for the new activities/products contemplated.
The Certification Manager manages and updates the list of products/activities and standards.
This list shall be available on the Recognised Organisation (RO) Certification website.
The following requirements shall be met:
the detailed scope of accreditation shall be updated and shall provide below information:
type of conformity evaluation
conformity evaluation program
standards and statutory requirements if any
categories of product
a documented process shall be put in place to provide information about:
how new evaluation of conformity activities are developed
the mean to ensure conformity against accreditation requirements
the mean to ensure client that his request is covered by the flexible scope of accreditation
If need be, Recognised Organisation (RO) M&O SAS shall update its procedures and methods and adapt its resources to cover the extended detailed scope and to maintain it.
ANALYSIS AND DECISION FOR EXTENSION
After the identification of a new eligible product/activity, the Certification manager carries out an analysis of:
Recognised Organisation (RO) M&O SAS experience within the industry sector concerned by the product and the relevant standards
the potential market
M&O SAS available resources
specific qualification and resources needs (e.g. software tools, etc.).
This analysis is submitted to the Technical Director for validation.
EXTENSION PROCESS
Once the new product/activity has been validated, the following actions are performed:
the qualification system for evaluators regarding the new activity and relevant standards is established. It is based on the qualification criteria and process for the standards already under accreditation which are defined in the document PEOF-004. If required, a specific qualification procedure is set up
templates of the main deliverables related to the new activity and standards are created if need be: commercial proposal, evaluation plan and/or the conformity matrix (or scoring), evaluation reports and certificates
an appendix to the PEOF-001 is created, summarizing the specificities of the new activity and standards
publication on Recognised Organisation (RO) M&O SAS website